Contact Us
Tell us your course, arrival date and what you need help with — a member of our Melbourne team will reply within 24 hours.
Get in touch
Phone / WhatsApp
+61 3 5216 3218Office
Melbourne, Australia
Hours
Mon–Fri 9am–6pm AEST · 24/7 emergency line for clients
WhatsApp
WeChat
Send us a message
We reply to every enquiry within 24 hours.
Frequently asked questions
How far in advance should I book accommodation?
We recommend reaching out at least 4–6 weeks before your semester starts, so we have time to inspect and confirm your preferred property. We can still help with shorter notice — just let us know your timeline.
Can UmiLog arrange airport pickup on a delayed flight?
Yes. We track your flight in real time, so if it’s delayed or arrives early, your driver adjusts automatically at no extra cost.
Is the 5% Airbnb discount available year-round?
The exhibition special applies to selected parent Airbnb bookings made during the current promotional period. Terms and conditions apply — ask our team for current availability.
Do you support students who don’t speak English confidently?
Absolutely — our team is multilingual in Cantonese, Mandarin and English, and we’re happy to communicate over WeChat, phone, or email in whichever language is most comfortable for you and your family.
Can you help both before and after I arrive?
Yes. We arrange accommodation and transfers before you fly, then continue with settlement support — SIM, Myki, banking, orientation and an emergency line — through your first month in Melbourne.